We're sorry to hear that your item appears to be faulty.

Please contact our Customer Care team at customercare@medicanimal.com and provide the following information:

• A short video clearly showing the fault, where possible.
• A brief description of the issue you've experienced.

Once we receive these details, we'll review the issue and work with you to find a suitable resolution as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience while we investigate the matter.