We're really sorry to hear that your order arrived damaged.

Please contact our friendly Customer Care team at customercare@medicanimal.com and include:

• A short video showing the full damaged item and the shipping label.
• Confirmation of whether you would prefer a replacement or a refund.

Once we receive these details, we'll investigate the issue and work to resolve it as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your cooperation in helping us investigate the matter.