Before arranging a return please review our Return Policy:  

  • Return Window: Item must be returned within 30 days of purchase. 
  • Conditions for Returns: Items must be re-saleable, unused and in original packaging. We reserve the right to refuse a refund if the item is not in a suitable condition. 
  • Return Fee: £5 will be charged when arranging a return. Please also note that we will not refund your original delivery charge. 
  • Exceptions: Medications (including all flea & tick treatments and wormers), personalized items and frozen products are non-refundable.

To arrange a return:

1. Enter the email address associated with your account and click "Check available returns". 


2. You will receive a verification code in your inbox. Enter the code to continue. 
3. Select the order you wish to return.

4. Select the item(s) you wish to return. 

5. Select the reason for the return. 

6. Click "Start Return".

7. Select your preferred shipping method.

8. You will have two options: Drop off or Collection.

For Drop-Off
Click "Select the service" to continue.

For Collection:
Click “Collection,” select the service, choose a date, and click “Confirm.”


9. Click on "Pay"

10. Enter your payment details and click on "Pay £5"

11. You’re all set! A confirmation email will be sent to the email address associated with your account.
  • If you have selected Drop-Off: Visit your nearest drop-off point and show your QR code to complete the return.
  • If you have selected Collection: Your return will be collected on the date you selected.