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Delivery

How much is delivery?

Standard | Delivered within 2-3 working days to Mainland & 2-5 working days to Highlands² Please note that orders are being dispatched Monday…

Do I need to be at home when you deliver?

We recommend that you are home during the delivery however if you cannot be at home, your order should be delivered to a safe place. 

Why does my tracking number not work?

Please allow 24 hours for the tracking number to have been logged in our couriers tracking system.

Only part of my order has arrived?

Please bear in mind if you have ordered more than one item, your products may be sent out from multiple locations or multiple parcels may have…

What is a ‘safe place’ in which to leave my delivery?

A safe place is a location where the courier can leave your parcel if you aren’t in. You can indicate this in the checkout process, or the…

I missed my delivery

Our couriers will automatically attempt delivery 3 times to the same address if they miss you. They may decide to leave the parcel somewhere…

How can I track my order?

1. Your despatch email: We'll email you when your order is despatched and include a direct tracking link for your parcel. Please just allow…

Which courier do you use?

Orders will be delivered by Amazon Shipping or DHL.  Apps: We really recommend downloading the courier apps, which is compatible with…

Delivery time

Standard Delivery - Mainland | Delivered within 2-3 working days Standard Delivery - Highlands | Delivered within 2-5 working days Please…